FAQs
How far in advance should I place my order?
We recommend 2–4 weeks for custom cakes and 3-6 month for wedding cakes.
Is a deposit required?
Yes. A 50% deposit is required to confirm all custom orders.
Can I make changes after booking?
Minor changes may be accepted up to 5 days before pickup.
Do you accept last-minute orders?
Depending on availability — message us directly.
2.Flavours & Design
What flavours do you offer?
List your signature flavours.
Can I customize flavours and fillings?
Yes, most combinations are possible.
Will my cake look exactly like the inspiration photo?
We recreate designs in our style. Details may vary slightly, especially AI-generated references.
3.Payment & Policies
What payment methods do you accept?
E-transfer, debit, credit (if applicable).
Is the deposit refundable?
Deposits are non-refundable once production has started.
What is your cancellation policy?
Clear timeline (e.g., 7 days notice required).
4.Pickup & Delivery
Where are you located?
Store address.
Do you offer delivery?
Free within 20 km / delivery fee applies.
What are your pickup hours?
1.Ordering & Custom Cakes
5.Storage & Allergens
How should I store my cake?
Keep refrigerated. Serve at room temperature 1–2 hours before.
How long will it stay fresh?
Best consumed within 3 days.
Do you accommodate allergies?
We are not a nut-free facility (if true).
6. Wedding Cakes
Do you offer tastings?
How far in advance should wedding cakes be booked?
Do you provide cake stands?
